General terms and conditions

Article 1 – Applicability:

These terms and conditions apply to all agreements with Condor Arnhem Opleidingen & Trainingen Bv, hereinafter referred to as ‘CONDOR O&T’, established at Prinses Alexialaan 76, 2496 XA Den Haag (NL), concerning participation in or assignment to hold training courses, courses and all other forms of education, or to provide advice in this regard in the broadest sense of the word, hereinafter referred to as ‘education’. Deviations from these terms and conditions are only binding if and to the extent that they have been confirmed in writing by CONDOR O&T. The general terms and conditions in this document apply, unless the customer wishes to apply its own terms and conditions, such as the ARVODI in the case of the government.

Article 2 – Formation of an agreement

All offers from CONDOR O&T are without obligation, unless expressly stated otherwise. The agreement is concluded at the moment that the client accepts the written offer from CONDOR O&T or when the client registers for a training course and this registration is confirmed in writing by CONDOR O&T.

Article 3 – Cancellation by the participant in the event of open registration

The participant has the right to cancel participation in a training course with open registration digitally by e-mail. In the event of cancellation up to 4 weeks before the start of a training course with open registration, the participant is obliged to pay €125 cancellation costs. In the event of cancellation within 4 weeks before the start of a training course with open registration, the participant is obliged to pay the full participation fee (including any catering arrangement). The date of the confirmation e-mail is used to assess the cancellation period. If the participant terminates participation prematurely after the start of the training course with open registration or otherwise does not participate in the training, the participant is not entitled to any refund.

Article 4 – Cancellation by the client for in-company training

The client has the right to cancel the order for an in-company training digitally by e-mail. In case of cancellation 4 to 6 weeks before the start of an in-company training, the client is obliged to pay cancellation costs of 25 % of the amount agreed for the order (excluding catering arrangement), with a minimum of €650 per invoice. In case of cancellation 2 to 4 weeks before the start of an in-company training, the client is obliged to pay cancellation costs of 50 % of the amount agreed for the order (incl. catering arrangement), with a minimum of €1250 per invoice. In case of cancellation within 2 weeks before the start of an in-company training, the client is obliged to pay the full amount agreed for the order (incl. catering arrangement) as cancellation costs. The date of the confirmation e-mail is used to assess the cancellation period. In the event that the client terminates the training prematurely after the start of the training, the client is not entitled to any refund. In the event that a participant terminates the training prematurely or otherwise does not participate, the client is not entitled to any refund.

Article 5 – Cancellation or modification by CONDOR O&T

CONDOR O&T has the right to cancel a training course for the client/participant without giving any reason, in which case the client/participant is entitled to a refund of the full amount paid by the client to CONDOR O&T. CONDOR O&T is at all times entitled to change the date, start time, times and location of a training course. If CONDOR O&T comes to the conclusion that the client/participant cannot be expected to attend the training under the changed conditions, CONDOR O&T may decide to refund the agreed amount for the assignment, in whole or in part. CONDOR O&T is free at all times to change the content and design of the training programme and to replace the instructors and training material, without the client/participant having any claim for compensation. CONDOR O&T will inform the client/participant as soon as possible of any change as referred to above.

Article 6 – Moving participation

The participant has the right to move participation free of charge to another course date, no later than six months later, up to 4 weeks before the start of the training, if that date is available. However, this does not apply to in-company training courses. In the event of a one-off move within 4 weeks to 1 week before the start of the training, the participant is required to pay a surcharge of 50 % of the price of the training and any associated catering arrangement. For each subsequent move, the participant is required to pay 100 % of the training fee and associated catering arrangement. In the event of a move within 1 week before the start of the training, the participant is required to pay the entire training fee and any associated catering arrangement.

Article 7 – Privacy

CONDOR O&T takes the privacy of the client/participant very seriously and processes personal data of the client/participant in accordance with the General Data Protection Regulation (GDPR). CONDOR O&T will only use the personal and company data of the client/participant for the execution of the agreement and will not provide these to third parties without the permission of the client/participant, unless this is necessary for the execution of the agreement or on the basis of a legal obligation. For further provisions regarding privacy, the document CA-OT – Privacy Statement can be consulted.

Article 8 – Exclusion

CONDOR O&T has the right to exclude a participant from participation before the start of the training without giving reasons, in which case the participant is entitled to a refund of the full amount paid by the participant to CONDOR O&T. CONDOR O&T reserves the right to refuse access to the training to a participant who arrives more than 1 hour late, if in the opinion of CONDOR O&T this has a disruptive effect on the training activities, in which case the participant is not entitled to any refund. CONDOR O&T reserves the right to remove a participant who misbehaves from the training if in the opinion of CONDOR O&T the misbehavior has a disruptive effect on the training activities, in which case the participant is not entitled to any refund.

Article 9 – Replacement

In the event of being unable to attend, the participant may arrange for a replacement acceptable to CONDOR O&T free of charge, if the replacement is communicated to CONDOR O&T before the start date of the training. Replacement after the start of the training is not permitted. This provision does not affect the right of CONDOR O&T to refuse a participant or to cancel a training.

Article 10 – Prices

Prices are stated in the quotations or price lists published by CONDOR O&T from time to time. These prices are binding, unless a different price has been agreed upon in a written agreement as referred to in article 2. CONDOR O&T has the right to change its prices at any time, provided that after confirmation of an order/training the price applicable or agreed upon at that time will continue to apply, unless the training is cancelled and postponed to a later date, in which case the price applicable at the time of the new confirmation will apply. The prices stated are in euros and exclude 21 % VAT. In that case, CONDOR O&T will inform the contractor/participant of this.

Article 11 – Payment

The travel expenses, private expenses as well as accommodation expenses and costs outside the catering arrangement in connection with participation in a training, are for the account of the participant. The client/participant is obliged to pay invoices within 30 days after the invoice date. In the event of late payment, the client/participant is legally in default without notice of default by CONDOR O&T being required and a default interest of one percent (1 %) per calendar month or part thereof is due as well as collection costs in accordance with the Debt Collection Costs Act. Furthermore, in that case the client/participant is deemed to have cancelled the registration as of the day on which the remaining amount was due, in which case the payment obligations of the client/participant remain in full force. The client/participant must pay in the agreed currency without any settlement or suspension due to alleged or actual shortcomings of CONDOR O&T. All costs that CONDOR O&T must reasonably incur in connection with shortcomings attributable to the client/participant in fulfilling his obligations towards CONDOR O&T shall be borne by the client/participant. This includes costs of internal administrative handling and all reasonable judicial and extrajudicial costs.

Article 12 – Intellectual property

The copyright and all other intellectual property rights to the syllabi, readers, books and other teaching materials published by CONDOR O&T as well as the software developed in the context of training courses are vested in CONDOR O&T. Without the express written permission of CONDOR O&T, it is not permitted to reproduce, publish, exploit or store any material in an automated data file, in whole or in part. Participants in training courses are not permitted to use the teaching materials provided in whole or in part for commercial purposes or to make them available to third parties.

Article 13 – Liability

CONDOR O&T accepts no liability for any damage, in whatever form, caused by the use of training and/or advice provided by CONDOR O&T, unless this damage is due to intent or gross negligence on the part of CONDOR O&T. In that case, the liability of CONDOR O&T will be limited to the amount paid by the insurance of CONDOR O&T in the case in question. If the insurance of CONDOR O&T does not pay out, the liability of CONDOR O&T is limited to a maximum of the amount paid by the client/participant to CONDOR O&T.

Article 14 – Force Majeure

In the event of force majeure, CONDOR O&T has the right to suspend the execution of the agreement or to terminate the agreement in whole or in part, without being liable for any compensation. Force majeure is understood to mean, among other things, any circumstance, foreseen or unforeseen, as a result of which the client/participant can no longer reasonably expect CONDOR O&T to fulfil the agreement, such as illness of the trainer, exceptional weather conditions, fire, loss of property through theft or seizure, traffic disruptions, strikes, natural disasters and government measures.

Article 15 – Amendment of the terms and conditions

CONDOR O&T is entitled to amend these general terms and conditions. Amendments will take effect 30 days after the client/participant has been informed of the amendments in writing.

Article 16 – Applicable law

All agreements are exclusively governed by Dutch law. Any disputes will be submitted to the competent court in Arnhem.

Condor Arnhem Opleidingen & Trainingen
Prinses Alexialaan 76 2496 XA Den Haag (NL)
https://www.condorarnhem-ot.nl
office@condorarnhem-ot.nl
+31 85 7739 901

This document was drawn up by Condor Arnhem Opleidingen & Trainingen BV (Condor O&T). All rights reserved. No part of this publication may be reproduced, stored in an automated database, made public, in any form or in any way, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the authorized person ultimately responsible for Condor Arnhem or Condor O&T.

Colophon
Ultimately responsible: Clement H. C. Grob
Contact person: Bryan Sewbarath Misser
Title: General terms and conditions of delivery
Date: 26-06-2024
Status: Final
Version: 1.0